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If you have a Nest thermostat, move any heaters out of the thermostat’s view.If you have pets, try to remove specific Nest devices in rooms your pets use often from the list of devices that help with presence sensing in settings.In the Home app, go to the Feed Recent Events Go to history.In the Nest app, go to Settings Home/Away Assist, then scroll down to select Activity history.To learn why your home was set to Home and get some guidance on what to troubleshoot, check activity history in the Home app or Nest app.Your home will switch back to Home if there’s activity or a participating phone arrives. How early it switches can vary a bit depending on your phone’s cellular and Wi-Fi connections, which affect your location accuracy.Īs a quick fix, manually switch to Away in the Home app or Nest app. So you may notice it’s set to Home before you walk in the door. Your home may also switch to Home a bit early to prepare for your arrival. Your home may unexpectedly switch back to Home if your Nest products sense pets that roam around your house or anything that moves while giving off heat. So if someone enters your home, your home should quickly switch to Home. A phone that’s set up to help with Home & Away Routines or Home/Away Assist enters your home.Your Google Nest products sense activity.Your home will always automatically switch to Home whenever the following occurs: For example, you might move a product that senses too much activity, or turn off motion sensing for that product using the app.Living Room Thermostat 7:30 PM, ” which means that your home automatically switched out of Away because your thermostat sensed activity. For example, you might find “Home: Activity in the house.Tap on a day to find activity events that caused switching to Home or Away for that day. The last 10 days of activity history will show.Go to Settings Home/Away Assist, then scroll down to the bottom and select Activity history.For example, you might move a device that senses too much activity, or turn off motion sensing for that device using the app.Once you know what caused your home to switch incorrectly, you can try to prevent it in the future.Phone location 9:35 am,” which means that your home automatically switched out of Away because someone arrived with their phone.

For example, you might find “Switched to Home.

Check times you think that your home switched incorrectly.

Tap on a day to find activity events that caused switching to Home or Away for that day.

On the home screen, go to the Feed Recent Events Go to history, then look for “Home & Away” events.

Select the Home app or Nest app from the list and check that it can use cellular, Wi-Fi and GPS data, and send notifications.Ī quick look in the app can tell you why and when your home switched between Home and Away, and give you some guidance on what to troubleshoot. Usually, there will be a list of all installed apps somewhere in your phone’s Settings menu.

Check the Home app’s or Nest app’s notifications and data permissions in your phone’s OS Settings.

If you’re in an area that has a weak cellular signal, your home may not know you’ve left, but your home should switch to Away when the signal gets better.

If your phone is running very low on power, cellular data and Wi-Fi may have been automatically disabled to preserve the battery charge.

Check that your phone isn’t in airplane mode.It doesn’t continually track your location and is engineered to have a minimal impact on your phone’s battery charge. It only uses it to sync your phone’s location if it has been out of touch for 2 days. Note: Your home rarely needs to use GPS data to decide whether you’ve left or come home with your phone. Make sure cellular data (also called mobile data) and Wi-Fi are enabled.